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Accessibility Policy

Everyone has different needs, which is why we offer so many ways of managing your account with us. We aim to provide services that make dealing with us easier for all our customers, supporting the Disability Discrimination Act (1995).

Using the Internet - This web site and online services it provides have been designed to enable easy access for all our customers, including those who use enabling software on their computer.

The majority of the site's brochureware pages conform to the World Wide Web Consortium (W3C) Web Accessibility Initiative's 'AAA' standard and we are working towards achieving this standard throughout the website. The W3C promotes good practice amongst the web community via initiatives like WAI Web Contact Accessibility Guidelines 1.0.

Using the phone - You can manage many aspects of your account over the telephone. A textphone service is available for customers with hearing or speech impairments and who use a textphone. We also accept calls made via Typetalk/ BT Text Direct.

All banking documents and literature are available, on demand, in accessible formats (such as large print, Braille or audio cassette) for customers with sight impairments.

Please contact us for more information about the services and accessibility options available to you with B&Q Financial Services on 0845 603 0564 or textphone 0121 265 3053 or write to us at Customer Services, PO Box 8758, Birmingham, B3 2PE.

Optimise the way you view your web browser

If you have difficulty in reading the B&Q Financial Services website on your screen, you may be able to change the settings on your browser to help you improve their visibility.

How to change visibility features

The following suggestions to improve the visibility of web pages will apply to any site that you visit. However, you may find that not all pages within a site are compatible. The images on the screen will not be affected. These instructions have been tested with Internet Explorer version 5.5 and 6.

To apply the font and colour changes below permanently:

  • on the 'Tools' menu, click 'Internet Options'
  • on the 'General' tab, click on 'Accessibility'
  • click in each of the three boxes to show ticks
  • click 'OK'.

Text with a sans serif font (such as Arial) is easier to read than a serif font (such as Times New Roman). To change the text font:

  • on the 'Tools' menu, click 'Internet Options'
  • on the 'General' tab, click 'Fonts'
  • in the 'Web page font' and 'Plain text font' lists, choose the fonts you would like to use
  • click 'OK'.

To enlarge the text:

  • on the 'Browser' menu click 'View'
  • click 'Text size'
  • choose the size of text.

Combinations of fonts, typefaces and background colours used in web page design may result in text being difficult to read. However, you can choose settings to suit you. For example black text on a yellow background gives a distinct contrast. To change the text colour and background colour:

  • on the 'Tools' menu, click 'Internet Options'
  • on the 'General' tab, click 'Colours'
  • deselect the 'Use Windows Colours' tick box
  • select the box next to 'Text' and choose a colour
  • click 'OK'
  • select the box next to 'Background' and choose a colour
  • click 'OK'.

To prevent graphics from appearing on web pages:

  • under 'Tools', click 'Internet Options'
  • on the 'Advanced' tab, scroll down to the 'Multimedia' heading
  • click on the graphics options ('animations', 'videos' and 'pictures') to remove the ticks
  • click on 'Apply', and then click on 'OK'
  • if graphics still appear, select 'View' then 'Refresh' from the toolbar, or press F5.

To change the size of the window:

  • click 'View' then 'Full Screen' from the toolbar, or press F11.

There are other options to tailor web pages that help make them easier to read. These may be found under the 'Tools' menu:

  • click on 'Internet Options'
  • select the 'Advanced' tab
  • choose from the options available to improve visibility.

 

Valid XHTML 1.0 Transitional||   Level Triple-A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0